Configuring IM settings

Prerequisites

Obtain your IM user name and password, domain name, and IM server IP address from your supervisor or system administrator .

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  1. On the top bar, click System Options > System settings.
  2. In the Login Settings dialog box, click the IM tab.
  3. In the IM tab:
    1. Select the Enable IM Login option, if you want to enable the IM feature.

      When you enable the Enable IM Login option, you need to provide the user credentials required to log on to Avaya Presence Services.

    2. Select the Enable automatic connection to IM server option, if you want the system to connect to the IM server with the previous successful registration.
    3. In the User Name field, specify the IM user ID of the agent.
    4. In the Password field, specify the password.
    5. In the Domain field, specify the domain name of the IM server.
    6. Select Save password during sign in, if you want the system to save the credentials for subsequent log in.
    7. In the Server Address field, enter the IM server IP address.
  4. Click OK.
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Example

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